How can I unlock an Administrator's Account?

Anyone within your group whom also has full access to the system can unlock an administrator.  To do this, go to System / Backend users and search by administrator's name.  Click the red lock icon and this will unlock the account for the user. 

If the user has also forgotten their password, click the user's name and then reset password.  The administrator will receive an email with a reset password button. They will click the button, reset password and log back into the system.

Have more questions? Submit a request


Please sign in to leave a comment.